9 bet Privacy Policy

1. Introduction

9 bet is an online gaming and sports betting platform operated for Bangladeshi users. We fully understand that your personal information is a valuable asset and that protecting it is our responsibility. This privacy policy will explain in detail how 9 bet collects your information, the purposes for which it is used, and the steps taken to keep it secure.

This policy applies not only to the website but to all channels including the 9 bet mobile application, live chat service, and email communications. By creating an account on the platform, you acknowledge that you have read this policy and agree to its terms. For full details on our general terms of service, please visit the Terms and Conditions page.

9 bet believes that transparency is the foundation of trust. We are therefore committed to being completely open with our users about exactly what we do with their information.

2. What Information We Collect

9 bet collects information in two main ways — what you provide directly, and what is generated automatically through your use of the platform.

2.1 Information You Provide

We collect the following information during account registration, verification, and use of services:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and nationality
• National ID or passport number (for account verification)
• bKash, Nagad, Rocket, Upay, or bank account details for financial transactions
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use the 9 bet platform, the following information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Time of access, session duration, and pages visited on the platform
• Gaming activity — deposits, withdrawals, bets, and game history
• Device location (subject to your permission)

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, 9 bet may verify additional information through trusted third-party service providers. Information received in this way is also protected under the same privacy policy.

3. Purpose of Information Use

9 bet uses your information for the following specific purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and ensuring the secure operation of accounts
• Processing deposit and withdrawal transactions
• Correctly applying bonuses, rewards, and VIP benefits
• Providing customer support

3.2 Security and Legal Compliance

• Detecting and preventing unauthorised account access and fraud
• Conducting necessary checks to prevent money laundering
• Ensuring compliance with applicable laws and regulations
• Maintaining records required for dispute resolution and legal claims

3.3 Service Improvement

• Improving platform functionality and fixing issues
• Showing games and offers based on your preferences
• Reviewing user experience to develop new features
• Sending important service-related notifications

3.4 Responsible Gaming

9 bet may review your gaming activity patterns to identify signs of excessive play and, where necessary, offer assistance. This is an important part of our Responsible Gaming programme.

4. Information Storage and Security

9 bet applies industry-standard technical and organisational measures to protect your personal information. The key security practices we follow are:

4.1 Technical Protection

• All data transfers are secured through SSL/TLS encryption
• Stored data is protected with high-level encryption
• Firewalls and intrusion detection systems on server and network infrastructure
• Separate secure systems used for payment information
• Regular security audits and vulnerability testing

4.2 Access Control

• Only authorised staff are granted access to specific data
• Staff receive regular training on data protection
• System access logs are maintained and reviewed regularly

4.3 Data Retention Period

9 bet retains your information for as long as your account is active and as required to meet legal obligations. Even after account closure, some information may be retained for a legally defined period. Once that period ends, data is securely deleted or anonymised.

5. Information Disclosure Policy

9 bet does not sell your personal information to third parties or share it with others for commercial purposes. However, information may be disclosed in the following limited circumstances:

5.1 Service Providers

9 bet works with selected third parties to provide specific services — such as payment processors, identity verification agencies, and technology service providers. These organisations receive only the information necessary for their designated tasks and are contractually bound to uphold the same privacy standards.

5.2 Legal Obligations

When required by court order, government regulations, or the needs of an investigation, 9 bet may be obliged to provide relevant information to the relevant authorities. In such circumstances, only the minimum information legally required to be disclosed will be provided.

5.3 Business Changes

If there are any changes to 9 bet's business structure, such as a merger or acquisition, user information may be transferred. In that case, the new party will be bound by the terms of this privacy policy and users will be notified in advance.

6. Cookies and Tracking Technologies

9 bet uses cookies and similar tracking technologies to improve platform functionality and user experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core operation of the site — maintaining login sessions, saving language preferences, and so on.
• Functionality Cookies: Help remember your preferences and settings so you do not have to reconfigure them each time.
• Analytics Cookies: Collect information about platform usage to help improve the service.

6.2 Cookie Control

You can control whether to accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some key features of the site to stop working properly.

7. Your Rights

As a 9 bet user, you have the following rights over your own information:

• Right to Access: The right to know what information we have collected about you and to receive a copy of it.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances, provided it does not conflict with legal obligations.
• Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to certain types of information processing.

To exercise these rights, contact the 9 bet support team. We aim to respond to your request within 30 business days. You can also visit our FAQ page for frequently asked questions.

8. Third-Party Links

The 9 bet platform may sometimes contain links to third-party websites. These external sites are not under our control and may have their own separate privacy policies. 9 bet accepts no responsibility for the data protection or content of these external sites. It is recommended that you read the privacy policy of any third-party site before using it.

9. Protection of Minors

All services on 9 bet are for persons aged 21 or over only. We do not knowingly collect any information from persons under the age of 21.

Age verification during account registration is a mandatory process for us. If we become aware that information from a minor has been collected by mistake, that account will be closed immediately and all associated information will be deleted.

If a parent or guardian believes their minor child has created an account on 9 bet, please contact our support team immediately.

10. Policy Changes

9 bet reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify users in the following ways:

• A special notice will be displayed on the platform
• Users will be informed of the changes via their registered email
• The "Last Updated" date at the top of this page will change

If you continue using the platform after the changes, it will be assumed that you have accepted the updated policy. We therefore recommend reviewing this page regularly.

11. Contact Us

To ask any questions, raise concerns, or submit a request regarding your information in relation to this privacy policy, please contact our support team. 9 bet provides support in both Bengali and English, 24 hours a day, 7 days a week.